ReturnsĀ
Any first-time orders don't need to be returned if the brows really don't work for you, and I'll refund you every cent you paid up to $50 USD!
-
Above $50 USD on order 1, and orders of any monetary amount on order 2+ will need to be returned for a complete refund. Ā Unfortunately, I can't accept any returns beyond 30 days from delivery, so make sure if you need to request a refund to do it ASAP, and I'll help you out.
-
If you make a return make sure the products areĀ unopened and in unused condition so I can re-stock them on the warehouse shelves and get your money back to you.
30-Day No-Hassle Exchange Program
If you're a new customer (1st or 2nd order) and not quite convinced with the style/size/color of the brows you chose and want to try something else, we got you! Ā WeĀ offer a simple 1-time complimentary exchange program at My Two Brows :)
-
Simply email hello@mytwobrows.com and ask for an exchange, with the style/size/color combination you'd like to try instead. Ā We will process your exchange and let you keep your original brows anyway, with a limit of up to 2 sheets total! Ā Your exchange sheets (2 max) will be 100% complimentary, and you'll just be charged a one-time exchange processing fee of $6.95 :) Note that for this 1-time complimentary exchange program, there is a limit of 1 time per customer, and only applicable to the first or second order.
If you'd like to exchange more than 2 sheets or have had more than 2 orders at My Two Brows, simply email hello@mytwobrows.com, let us know you'll be making an exchange, and which items you would like to make an exchange for. Ā Send the unused and unopened items to our return addressĀ from your package. Ā When we receive your items, we will process your exchange ASAP and get your new order out.
-
*Keep in mind that exchanges must be requested within 30 days of order receipt. Ā Any exchange requested beyond 30 days from delivery will not be accepted. Ā We also have a $6.95 USD exchange processing fee just to cover our processing and mailing costs.